Housing Complaints and Service Improvement Manager - Housing

Housing Complaints and Service Improvement Manager - Housing

Description

We are seeking a dedicated and experienced Housing Complaints and Service Improvement Manager to oversee the housing complaints process and drive continuous improvement in service delivery within our organization. In this role, you will be responsible for ensuring prompt resolution of housing complaints, identifying areas for service enhancement, and implementing strategies to improve overall customer satisfaction. The successful candidate will play a key role in maintaining high standards of service quality and making a positive impact on the lives of our residents.

Responsibilities

Manage the end-to-end process for handling housing complaints, including investigation, resolution, and communication with stakeholders.

Analyze complaint data to identify trends, root causes, and opportunities for service improvement.

Develop and implement strategies to enhance the efficiency and effectiveness of the complaints handling process.

Collaborate with internal teams to address systemic issues and prevent recurring complaints.

Monitor and report on key performance indicators related to complaints management and service quality.

Lead and support staff in delivering excellent customer service and resolving complaints in a timely manner.

Provide regular training and guidance to staff on best practices for handling complaints and improving service delivery.

Hours Per Week

36

Start Time

09:00

End Time

17:00

Pay Per Day

£247.80

Location

Walthamstow, London

Should you wish to apply for this job opportunity, please send an up to date CV.

Disclaimer

This job opportunity is for job applicant(s) who reside, in the UK

Location

Walthamstow, London