Contract Manager

Role Purpose

The Contract Manager is responsible for the full operational, financial, and service delivery performance of the Eurocell contract. This includes managing a multi-site transport operation, ensuring service excellence across a 24/5 environment, maintaining compliance with transport legislation, and driving continuous improvement.

Key Responsibilities

Operational Management

• Oversee day-to-day operations across Alfreton and outbases in Bristol, Colchester, and Newcastle.
• Ensure effective utilisation of a 40-vehicle fleet to meet delivery schedules and SLAs.
• Manage a 24/5 operation ensuring continuity and efficiency.

People Management

• Lead and develop a team of 6 staff.
• Manage staffing levels, rotas, and performance reviews.
• Coaching and mentoring skills
• KAM and close to key stakeholders in both parties

Financial Management

• Full P&L responsibility for the £8M contract.
• Manage budgets, control costs, and drive efficiencies.

Customer Management

• Act as primary contact for Eurocell.
• Ensure service levels are met and maintained.

Compliance & Safety

• Ensure compliance with UK and international transport legislation.
• Manage driver hours, tachographs, and O-licence obligations.

Continuous Improvement

• Identify and implement efficiency improvements.

Key Skills & Qualifications

• Proven experience in transport/logistics management.
• Strong P&L management experience.
• Knowledge of transport legislation.
• Holder of a valid CPC (Certificate of Professional Competence) – National and International (essential).

KPIs

• OTIF performance
• Profitability
• Fleet utilisation
• Compliance
• Customer satisfaction

Reporting Line

Reports to

Operations Director

Additional Requirements

• Travel between sites required.
• Availability for out-of-hours escalation support