PCN Care Coordinator

This is an administrative role that may encompass some of the following tasks, however other tasks may be required by the practice as this role embeds within the scope of the position.

Patient-Focused Care Coordination

Proactively work with patients to support their personalised care requirements. Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services. Support patients in managing their conditions, answering queries, and navigating appointments. Ensure that patients have access to high-quality information to support informed choices about their care. Promote preventative healthcare and continuity of care.

Operational & Administrative Duties

Provide administrative and operational support to the practice and PCN. Process referrals, make appointments, and ensure appropriate triaging to relevant team members. Maintain accurate and up-to-date records on EMIS and other relevant systems. Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery. Respond to enquiries in a professional, welcoming, and person-centred manner. Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns. Provide admin support to vaccinators as required. Patient/letter coding within the clinical systems

Health Inequalities & Patient Engagement

Support efforts to reduce health inequalities by adopting a population health management approach. Contribute to the delivery of Core20PLUS5 priorities.