Sales Administrator

The Role

We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast-paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team.

Key Responsibilities

Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels

Process all customer requests accurately and in a timely manner

Maintain and update customer files, ensuring all records are accurate and well organised

Provide regular feedback and updates to customers regarding enquiries and order progress

Answer incoming calls promptly and professionally (within 3 rings where possible)

Process customer enquiries from multiple sources (phone, email, sales team, visits, and post)

Manage customer orders from receipt through to completion

Process new customer orders, liaising with design teams on artwork and formes where required

Handle and resolve customer queries, complaints, and issues efficiently

Keep customers informed of order developments, timelines, and any changes

Support colleagues within the sales office during busy periods

Work closely with the external sales team to ensure seamless service delivery

Raise purchase orders and liaise effectively with suppliers

Carry out additional duties as required by management