Out of Hours Customer Service Coordinator

Job Advert

We have an exciting opportunity for an Out of Hours Customer Service Coordinator to cover nights for our Community Equipment

Service. This is an excellent development opportunity where you'll work as part of an engaged and motivated team, for a company

committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and

aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more

complex equipment such as beds, hoists and pressure care equipment.

What will this role involve?

* Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users

* Triage emergency calls and refer to the relevant service

* Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user

* Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive

support, ensuring the appropriate escalation pathways are followed

* Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

What are we looking for?

* Previous customer service experience is preferred

* Strong communication skills including an excellent telephone manner

* Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way

* Strong organisational skills

* Computer literate with a good working knowledge of Microsoft Office

What can we offer you?

* £26,436.80 plus a Night Shift Allowance

* 16:30 - 01:00 on a 3 week rotating shift pattern

* Up to 33 days holiday (including bank holidays)

* Company Pension Scheme

* Company Sick Pay

* Life Assurance

* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlet

Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our

core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a

part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and

develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media check.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion,

disability or sexual orientation, and we will gladly accept applications from all sections of the community.