About this role

Lead with Purpose. Deliver with Excellence.

We’re a business that puts people and performance at the heart of everything we do. As we continue to grow across the UK healthcare sector, we’re looking for a commercially driven and experienced General Manager to take the lead at Queen Square, London, overseeing a Healthcare Soft FM contract.

This is your opportunity to play a key leadership role in one of London’s most prestigious healthcare environments, managing a talented on-site team and delivering first-class services that make a real difference every day.

What You’ll Be DoingAs General Manager, you’ll oversee the full Soft Facilities Management (FM) service – including cleaning, catering, portering, security, and retail operations. You’ll be responsible for ensuring seamless service delivery, operational excellence, and financial performance across a busy, high-profile clinical environment.

Key Responsibilities- Operational Leadership

Drive performance across all soft FM services, maintaining the highest standards of safety, hygiene, and customer satisfaction

Commercial Management

Manage budgets and forecasts, optimise costs, and identify opportunities to improve efficiency and grow revenue

Contract Compliance

Ensure all services meet contractual SLAs and KPIs, working collaboratively with NHS partners and key stakeholders

People Leadership

Lead and develop a diverse team, including direct reports and frontline colleagues

Stakeholder Engagement

Build strong, positive relationships with hospital leadership, clients, and suppliers

Continuous Improvement

Champion innovation, sustainability, and a culture of accountability and excellence

About YouYou’re a confident, commercially minded leader who thrives in fast-paced environments and knows how to deliver results.

You’ll bring

Proven Soft FM management experience (ideally within healthcare or a similar sector)
Strong financial acumen with P&L responsibility
Experience managing large teams and multiple service lines
A proactive, self-starting mindset with the ability to operate autonomously
Excellent communication, negotiation, and stakeholder management skills

Why Join Us?At Compass Group UK & Ireland, we make sure our people are supported, rewarded, and empowered to succeed.

✅ Competitive salary up to £50,000

✅ Contributory pension scheme

✅ Access to Digital GP and healthcare benefits

✅ Career Pathways and development programmes

✅ Exclusive discounts with TUI, Expedia, Tesco, Sainsbury’s and more

✅ Up to 44% off cinema tickets

✅ Free wellness, mindfulness and exercise sessions

✅ Inclusive culture built on respect, development, and belonging

About Compass Group & MedirestWe’re proud to partner with the NHS to deliver exceptional support services across the UK. As part of Compass Group UK & Ireland, Medirest provides a full range of Soft FM services across NHS Trusts and private healthcare settings.

We believe in empowering every colleague to thrive — because diversity is our strength.

General Manager

Key information