Guest Services Team Leader

The Guest Services Team Leader will be responsible for ensuring that all the needs of the client are met and exceeded in a professional and friendly manner. As the face of the business, you will ensure all client needs are met and exceeded while motivating, coaching, and managing your team to deliver high-quality services. You will take ownership of operational, people, and business responsibilities to support the broader goals of the company and its clients.

You will oversee managing and motivating a brilliant team of 8 to continue to deliver high quality services.

Type of contract

Full-time, Permanent

Hours

40 per week (Monday-Friday, shift rota basis between 8 AM – 6 PM)

Salary

£38,204 per annum

What will you get?

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Financial Freedom

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, subsidised meals on shift.

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Secure Your Future

Benefit from a contributory pension scheme for a stable financial tomorrow.

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Health Matters

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

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Thrive Personally & Professionally

Unlock endless learning and development opportunities to elevate your career!

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Celebrate Excellence

Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.

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Give Back to Community

Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Manage and motivate your team, offer guidance, nurture, and support.
• Ensure the core service hours at always covered by the team through effective rota management.
• Overseeing the daily reception operations and ensuring a welcoming environment.
• Ensure SOPs are up to date and are being followed.
• Build relationships with key stakeholders.
• Work closely with the client to continue improving the guest experience.

The ideal candidate will

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Share our Rapport values

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.

• Have at least 1 years’ experience as a Team Leader within a corporate, luxury hotels or luxury airline environment.
• Organised and willing to offer innovative ideas to continue elevating the experience.
• Proactive and outgoing, willing to build relationships with key stakeholders.
• A natural ability to nurture the team, ensuring they are well supported and motivated.
• Upbeat, professional and an approachable individual with a can-do attitude.
• Passionate about delivering exceptional service and contributing positively to the team.
• Committed to continuous personal and professional development.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.