Customs Care Operator

Role Overview

We are looking for a Customer Care Operator to support our customs and International operations team at Bullet Express.

The role will involve assisting with customer-related processes, checking documentation, liaising with customers and internal departments, and helping ensure shipments move compliantly and efficiently.

Previous customs experience would be preferred (6 months), particularly around import/export documentation, transit movements, or customs declarations. However, full training will be provided for the right person who has strong attention to detail. good administration skills, and a willingness to learn.

This is a good opportunity for someone looking to develop a career in Customs, freight forwarding, or international Logistics.

Key Responsibilities

Review customer paperwork to ensure customs documentation is present and accurate

Check commercial invoices, packing lists, commodity descriptions, HS codes, country of origin, and consignee/importer details

liaise with customers to request missing or corrected documentation.

Support the preparation and processing of customs-related information for Import export,NI,ROI,and EU movements.