Practice Manager

1 - Strategic Leadership & Partner Support Provide strategic advice, guidance and hands-on leadership to the four GP Partners, who are highly committed, hardworking clinicians reliant on strong strategic direction so they can focus on delivering excellent patient care. Act as a trusted advisor to the partnership, translating strategic objectives into practical, deliverable plans across workforce, finance and estates. Support and hold accountability for the established Operations Manager, providing clear mentorship and a framework for shared decision-making across the senior management team. 2 - Governance, Compliance & Risk Ensure the practice consistently meets CQC standards and all contractual obligations, always maintaining inspection-ready systems, policies and evidence. Help support partners with information governance, health and safety, safeguarding oversight and risk registers, embedding robust policies across the whole team. Maintain oversight of complaints, significant events and clinical governance processes, working closely with clinical leads to drive learning and improvement. 3 - Finance, Estates & Business Continuity Support the partners and the outsourced practice finance function, ensuring long-term sustainability and value for money. Lead estates management, including current premises development, and health and safety compliance across all practice sites. Develop and maintain robust business continuity plans so the practice remains resilient to disruption of any kind. 4 - Workforce & Operational Management Support the professional development of the Operations Manager and wider administrative team leads, embedding a culture of accountability and continuous learning. Provide recruitment oversight and HR leadership that promote a supportive, patient-friendly and staff-friendly working environment. Maintain your own Professional Development with the support of the Partners, undertaking self-reflection, appraisals and peer support from colleagues including other local Practice Managers. 5 - Transformation & Quality Improvement Champion forward-thinking delivery models adding to those which have already brought Cardinal Medical Practice external recognition Lead quality improvement initiatives, using data and patient feedback to drive measurable improvements in care, access and efficiency. Foster a culture of innovation across the whole team, encouraging new ideas from clinical and non-clinical colleagues alike. 6 - PCN & External Partnership Working Administer and manage Wolsey PCN, supporting the Clinical Director in delivering PCN objectives and workforce integration. Build and maintain effective working relationships with the Integrated Care Board (ICB), NHS England and other external stakeholders and partner practices. Represent Cardinal Medical Practice in local and system-wide forums, ensuring the practice's voice is heard in wider strategic decision-making. 7 - Culture, Patient Experience & Continuous Improvement Promote and protect a patient-friendly, patient-focused culture, ensuring patient experience and access remain central to every operational decision. Build and sustain a supportive, staff-friendly environment where the whole team can thrive, reflecting the practice's strong reputation as a training practice. Lead continuous improvement across all areas of practice, embedding the values and ambition that have seen Cardinal Medical Practice go from strength to strength. About Us Why Join Cardinal Medical Practice? Cardinal Medical Practice is a busy, well-regarded training practice in Ipswich with a genuine commitment to patient care, teamwork, innovation and continuous improvement. There has never been a more exciting time to join us: A thriving training practice patient-friendly, patient-focused, and genuinely committed to a supportive environment in which staff can thrive. Recently commended for Research and Innovation at the Norfolk and Suffolk Health and Care Awards. A practice going from strength to strength, with forward-thinking delivery models shaping the future of primary care locally. Four hardworking, committed GP Partners who value strong strategic guidance and are ready to invest in the right leader and who are backed by a strong administrative and clinical team, with a wealth of experience covering varied roles. An experienced Operations Manager already in post, enabling you to lead and support an already established senior team. A genuine opportunity to shape strategy and leave a legacy across a practice already recognised for excellence.