Administrator – Temp – Perm [Eccles]

Our client, a Social Enterprise working alongside the NHS, is looking to recruit a Full-Time Administrator to join their friendly and professional business support team.

The organisation provides primary mental health care to patients in the Salford area. The role is based in Eccles and is offered initially on a temporary basis, with the possibility of becoming permanent for the right candidate.

This is a full-time role working Monday to Friday working 37.5 hours per week between 8.00am to 4.30pm, including a 30-minute unpaid break, Agenda 4 Change Band 3 £25,760 per annum (£13.21 per hour).

The role

This is a varied and important administrative role within a busy healthcare environment. The successful candidate will support clinical, operational and business support colleagues to ensure that referrals, appointments, records, patient communication and routine checks are completed accurately and consistently.

Administration is a vital part of the patient journey and the quality of the overall service. The postholder will work closely with the wider team, contribute to shared processes, and support service improvement, quality assurance and project work where administrative insight is needed.

The role requires someone who is organised, calm under pressure and able to follow agreed processes. Accuracy, confidentiality, reliability and good communication are essential.

Main duties will include

Answering telephone calls and responding to patient and professional queries in a courteous and sensitive manner

Managing, booking, rearranging and cancelling appointments on behalf of practitioners

Supporting referral administration and ensuring referrals are processed accurately

Liaising with patients, clinical staff, managers, interpreters and external agencies

Inputting and checking clinical and operational data across relevant systems

Managing shared inboxes and ensuring emails are actioned, filed or escalated appropriately

Maintaining clear records so work can be picked up by other team members when needed

Updating databases, trackers, logs and dashboards

Supporting regular administrative checks, audits and assurance tasks

Booking interpreters where required and following agreed processes

Supporting health and safety, information governance and other routine administrative checks

Preparing agendas, taking minutes and following up actions when required

Supporting the development, review and use of standard operating procedures

Identifying practical process issues and escalating them constructively

Contributing to service improvement, quality improvement and project work where relevant

Scanning, uploading and filing patient records and other documents

Dealing with incoming and outgoing post

Meeting and greeting visitors where required

Carrying out general administration and secretarial duties as required