Medical Receptionist - Full Time

Main duties of the job

Front desk management

greet patients, verify their information, and direct them appropriately, in a welcoming and respectful environment.

Appointment booking

efficiently manage appointment scheduling using SystmOne; adjust schedules as needed to accommodate patient needs.

Telephone enquiries

handle incoming calls, provide information, take messages, or redirect calls appropriately.

Patient records management

maintain and update patient records with accuracy, ensuring all patient interactions are logged promptly and comply with legal and privacy requirements. Other administrative work, as required.

Resource navigation

guide patients to various healthcare resources, including clinics, educational sessions, and community services.

Patient follow-up

conduct follow-ups regarding future appointments and treatment plans.

Resource management

manage front-office supplies and ensure that patient areas are stocked with forms, brochures, and informational materials.

Safety Protocols

maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for all.

Feedback collection

collect and compile patient feedback to identify areas for improvement in operations and patient care coordination. This job description is not intended to be exhaustive and there will be other tasks and duties that you will be expected to perform within what is expected of this role.