Endeavour Volvo East London - Parts Advisor Apprenticeship

Programme name

Level 2 - Retailer

Anticipated start date

3 September 2026

Employer description

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.

Job description

The Volvo apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do?

Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:

Advising customers on how to solve a problem with their vehicle.

Taking orders from customers both face to face and over the phone.

Maintaining an ordered stock room and finding parts from stock.

Raising invoices for parts sold.

Liaising with other members of staff.

Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work.

Customers may include members of the public, service departments of retailers, and garages.

Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.

As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work

Training Provided

Training will be delivered on site within the retailer.

Qualifications received

On successful completion of the 17-month apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

Level 2 Retailer Standard