Citygate Volkswagen Commercial Vehicles Wooburn Green Service Technician Apprenticeship

Programme name

Customer Service Practitioner Standard (Level 2)

Anticipated start date

1 September 2026

Employer description

One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.

We are looking for the next generation of apprentices to work within our retail network, taking on the technical and life skills that will be the foundation of a rewarding career.

Job description

The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.

Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:

Use of diagnostic equipment to identify vehicle faults.

Testing of parts and systems to ensure correct working.

Following checklists to ensure all critical parts of vehicles are examined.

Carrying out bumper to bumper overview, service, and inspection.

Maintenance of electronic systems including on board entertainment systems.

Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.

Completion of legible and accurate paperwork for the customers and centres records.

Maintenance of a clean and tidy work environment.

You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Qualifications required

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and Science.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

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Equivalent' grades include

BTEC first diplomas and certificates

OCR Nationals

Key Skills Level 2

NVQs

Essential Skills (Wales)

Functional Skills Level 2

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.