Medical Secretary

To provide a comprehensive, confidential, and efficient medical secretarial service to the GPs and wider clinical team. The role involves managing referrals, processing clinical correspondence, maintaining accurate patient records, and supporting the smooth day-to-day running of the practice while delivering a high standard of patient care and administrative support. Key Responsibilities Provide a professional and confidential secretarial service to GPs and other healthcare professionals. Prepare, format, and process referral letters, medical reports, and other clinical correspondence. Manage patient referrals using the NHS e-Referral Service (formerly Choose and Book), ensuring referrals are accurate, timely, and appropriately tracked. Process incoming hospital correspondence, clinic letters, and test results, ensuring they are accurately filed and actioned within SystmOne. Use SystmOne to maintain accurate patient records, update demographic information, code documents where appropriate, and manage electronic workflows. Monitor referral pathways and follow up outstanding appointments or correspondence where necessary. Liaise with hospitals, community services, and other healthcare providers regarding referrals, appointments, and patient queries. Respond to patient enquiries relating to referrals, appointments, and medical correspondence in a courteous and professional manner. Prioritise workload to meet deadlines while maintaining a high level of accuracy. Ensure compliance with NHS guidelines, GDPR, confidentiality policies, and practice procedures. Support clinicians with administrative tasks as required. Participate in practice meetings, mandatory training, and continuous professional development.