GP Practice Manager

Key ResponsibilitiesPeople Management Line manage the Office Manager, Senior Administrator, and admin team Conduct regular one to ones, appraisals, and performance reviews Manage staff rotas, leave, and absence, ensuring appropriate cover at all times Support recruitment, induction, and training of administrative staff Foster a positive, professional, and inclusive team culture Operational Management Oversee all day to day operational functions of the practice Ensure practice systems, workflows, and processes are efficient and consistently followed Act as the primary point of escalation for operational issues and patient concerns Manage premises, equipment, and supplies, liaising with relevant finance as required Monitor and manage appointment capacity and patient access with the reception supervisor and the office manager in line with practice targets Support the Business Manager with claims, reporting, data returns, and contract compliance Compliance & Quality Ensure the practice operates in line with CQC requirements and primary care regulations Support the preparation and management of CQC inspections and audits Oversee significant event reporting and learning, escalating where necessary Systems & Administration Maintain working knowledge of EMIS and Docman, supporting staff with system queries Oversee the management of clinical tasks, correspondence, and document workflows Ensure accurate and timely processing of referrals, results, and patient communications Identify opportunities to improve system usage and administrative efficiency Communication & Liaison Serve as a key point of contact for clinicians regarding operational and administrative matters Build effective working relationships with the ICB, PCN, and external stakeholders Represent the practice professionally in meetings and communications