Shop Manager - Chapter Two

Main Duties & Responsibilities

• Maximise sales to achieve/exceed annual budget

• Manage, plan and co-ordinate all day to day retail activities within the shop

• Action all required daily and weekly EPOS reporting procedures at the specified time

• Manage volunteer/bank staff rota with the Shops Area Operations Manager to ensure adequate and appropriate shop cover during trading hours

• Drive Gift Aid sign ups and repeat donor capture to achieve budgeted conversion rate. Put in place measures to achieve this including volunteer engagement.

• Manage and operate agreed stock rotation system to regularly update stock and keep refreshed at all times

• Follow agreed till, cashing up and banking procedures when handling money

• Show real appreciation to donors for all donated items at all times

• Deliver and maintain a high standard of presentation of merchandise

• Engage with the local community including local stakeholders such as the local council, faith groups, nurseries, schools and colleges

• Plan and execute a calendar of shop events including monthly diversity book club and weekly storytime

• Proactive use of social media to promote Chapter Two including shop promotions and engagement with the local community x minimum 3 posts per week

• Support Fundraising teams to promote key events in the shop

• Provide excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care

• Provide manager cover in other shop locations as required

• Demonstrate professional expertise and ensure all tasks are completed in line with best practice and Hospice policy

• Support the charity strategy, and help identify opportunities and challenges

• Deliver and maintain professional relationships with individuals and organisations whether direct, or indirect interface with The Hospice of St Francis

• Work with productivity measures and best practice to accomplish individual objectives that contribute to the department goals