Performance & Support Services Manager

​Equans is looking for a Performance & Support Services Manager to join the team at Manchester Joint Hospital on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. The candidate will be responsible for performance management and reporting for all aspects of the MJH Lifecycle Account, including PMO, Health & Safety, Sustainability, Technical Compliance, Finance, HR and Procurement, to produce measurable, continuous improvement to the performance of the account. A key responsibility will also be to develop and implement transformation programmes to deliver business improvements The ideal candidate will have previous experience within the FM industry in a similar role. Previous experience working with PFI and projects would be desirable. Great attention to detail, data savvy, confident with reporting. What will you deliver?Form part of the on-site senior management team, delivering to agreed service levels within agreed budgetsProvide leadership and guidance to the team to increase performance thorough consistency and innovationResponsible for day-to-day monitoring of performance and operational reporting to understand and analyse contract performance. Co-ordinating with the site based PMO and technical resourcesSupport the Account Direct/Site Leadership team by producing service reports, daily/weekly updates, and other reports as requiredBe the Site Leadership team lead for sustainability, engaging with central sustainability support functions and delivering tangible and measurable sustainability benefitsMonitor performance of the account daily to identify trends and minimise failures by providing advice, feedback, and updates to the team in the promotion of best practiceDevelop, agree, and review processes necessary to deliver the account more effectivelyProvide and deliver monthly performance reportsIdentify issues and pro-actively offer solutions to improve performance, to include implementation of action/improvement plans where requiredUndertake root-cause and trend analysis of performance data, ascertaining trends & documenting improvement actions developed with service managers to address challenges, variances, or riskDevelop working relationships & improve communication with the team and all other members of staffInitiate & manage roll out of companywide initiatives to site based staff; encourage & maximise team participationInteract with Senior Managers and Directors within Equans and Client and attend meetings as requiredBe point of contact and provide advice on day-to-day account performance queriesTake ownership of client complaints and queries and follow through to resolution What can we offer you? On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;25 days annual leave (+ public holidays)Life Cover equivalent to 2 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?Demonstrable practical knowledge of facilities management operations and transformational programme managementIOSH Managing SafelyPrevious experience in a similar roleDemonstrable experience of budget & expenditure managementDesirable-experience within Power BI, Maximo, CAFMDesirable-experience with PFIDesirable-experience working with projectsThis role includes a DBS Standard check therefore ability to pass is essential. Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.