Operations Manager

Operational Management Lead the day-to-day operational running of the Practice. Monitor operational performance, patient access and service delivery. Manage capacity planning and resource allocation. Develop and implement operational procedures and working practices. Lead operational improvement and transformation projects. Coordinate business continuity planning and testing. Produce and analyse operational performance reports. Leadership and Workforce Management Line manage the Reception Lead and designated operational staff. Manage day-to-day staffing issues and performance concerns. Monitor sickness absence and attendance. Support recruitment and selection processes. Identify operational training and development needs. Promote a positive, accountable and high-performing culture. Patient Services and Complaints Lead operational delivery of patient services. Monitor appointment utilisation and access performance. Investigate operational complaints and prepare responses. Analyse trends and implement service improvements. Support delivery of an excellent patient experience. Governance, Compliance and Risk Act as operational lead for Health & Safety. Coordinate risk assessments and incident investigations. Support CQC compliance and regulatory readiness. Monitor operational audits and completion of actions. Ensure operational compliance with Practice policies and procedures. IT, Premises and Facilities Lead implementation and optimisation of operational systems. Manage premises maintenance, contractors and facilities services. Oversee operational purchasing within delegated budgets. Support digital innovation and process improvement. Ensure the Practice environment remains safe and fit for purpose. Communication and Partnership Working Work collaboratively with clinicians, managers and external stakeholders. Attend and contribute to management meetings. Support effective communication across teams. Represent the Practice professionally when required.