Clinical Support Worker | The Royal Wolverhampton NHS Trust

To assist with the direct care of patients as delegated to and supervised by registered nurse / health care professional.

To work under supervision of a registered practitioner or may be supervised by a Level 4 Associate Practitioner; however supervision may be remote or indirect.

To work alone in clinic settings, taking responsibility for well-defined routine clinical and non-clinical duties delegated by the registered practitioner including defined clinical or therapeutic interventions within the limit of competence

To provide support to the nursing team working collaboratively with members of the multi-disciplinary team and contributing positively to the delivery of high quality compassionate care.

To assist with the direct care of patients as delegated to and supervised by registered nurse / health care professional.

To provide support to the nursing team working collaboratively with members of the multi-disciplinary team and contributing positively to the delivery of high quality compassionate care.

To uphold the fundamental standards of safety and quality always putting the patients first and protecting them from harm.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Ensure safe and effective clinical practice

Assist registered nurses/health care professionals in the delivery of individualised holistic patient care. Work will be guided by standard operating procedures, protocols, systems of work and policies.

Ensure that consent is obtained prior to delivering all aspects of patient care.

Involve relatives / carers in the delivery of care interacting with them helpfully and in a friendly manner providing information as appropriate

Ensure care is delivered with compassion and respect to all patients.

Ensure privacy and dignity are maintained at all times and protect confidential information

Assist patients with all care as delegated by the registered nurse/health care professional.

Accurately document any care provided in the appropriate record informing the registered nurse to whom you have been delegated care, of your actions.

Safely and accurately undertake urinalysis, record the results, and report to the registered nurse or doctor accountable for the patient’s care.

Safely transport samples to the laboratories in a timely and professional manner.

Respond to patient questions and report back to assist in patient care evaluation

Ensure that appropriate moving and handling techniques and equipment are used when manual handling.

Report back any relevant information to the registered nurse accountable for the patient’s care.

Enhancing the patient experience

Make the care of people your first concern, ensuring the patient has a positive experience whilst in your care

Answer the telephone in a courteous and professional manner, accurately taking messages and informing the relevant person(s). Respond appropriately to patient concerns and questions raised escalating to the accountable registered nurse / health care professional for the patient.

Maintain a clean and safe environment for staff, patients and visitors ensuring compliance with legislation, policies and protocols including health and safety and healthcare associated infection prevention.

Ensure clinical areas are appropriately stocked against agreed levels, including storage areas and medical equipment.

Comply with Health and Safety Regulations and to report accidents / untoward incidents / hazards / unsafe equipment to the nurse in charge / registered practitioner immediately, utilising the incident reporting system.

Professional behaviour

Act in a courteous and helpful manner at all times ensuring practical delivery of compassionate care respecting others, including the care of deceased patients and their families

Maintain professional carer behaviour at all times as an employee of the Trust and therefore representative of our values and beliefs including the objectives of the Trust

Ensure your practice is supervised by a registered nurse health care professional / who remains accountable for the delivery of care.

Demonstrate self-directed development and practice.

This advert closes on Saturday 18 Jul 2026