About this role

Job Advert

IT Infrastructure Support Technician

Location

Site-Based, Stoke-on-Trent (with responsibility for group-wide IT support)

Reporting to

IT Support Manager

The Role

This is an onsite role to be based at our Stoke-on-Trent site, you’ll play a pivotal role in providing IT support across all our

group sites. As an IT Infrastructure Support Technician, you will provide front line system users with computer support and IT

maintenance – from the initial customer request through to final resolution. You’ll troubleshoot and resolve issues relating to

hardware, networking, operating systems, and applications while effectively communicating technical advice to non-technical

audiences.

Key Responsibilities

* Deliver 1st line technical support by monitoring and prioritising user requests via the IT helpdesk system, ensuring tickets

are assigned, resolved, and closed within SLAs.

* Provide IT support across all group sites, including troubleshooting and resolving software and hardware issues and providing

support for Office 365 applications.

* Respond to system alerts and escalate issues when necessary.

* Monitor and maintain backup systems across the business.

* Assist in the installation and configuration of networking infrastructure and other IT equipment at various locations.

* Configure and maintain computers, tablets, and mobile phones for users across the group.

* Onboarding of new users and decommissioning of leavers to the business, maintain the asset register of all IT equipment been

issued or returned to IT.

* Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, to deliver comprehensive support.

About You

To succeed in this role, you’ll need a strong background in IT support and the ability to work across multiple sites in a

fast-paced environment.

Essential Skills and Experience

* Strong knowledge of Windows operating systems, including installation, configuration, and troubleshooting.

* Hands-on experience with Microsoft Office 365 support.

* Excellent communication and problem-solving skills, with the ability to explain technical issues to non-technical audiences.

* A full UK driving licence and flexibility to travel to group sites as required.

Desirable Skills (Training Provided)

* Experience with Windows Server, including Active Directory.

* Familiarity with VMware and backup systems.

About BSW

BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from

tree nurseries and woodland management to sawmilling and pallets.

We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through

Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets

a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the

country.

BSW operates as a collection of experts – an interconnected circle, where everyone and everything works together, allowing the

business to constantly innovate as our people thrive.

With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands

of the UK, helping to build sustainable worlds.

Benefits

In return, you can look forward to developing a long-term career with one of the industry’s leading employers. As well as the

competitive salary, this position includes other benefits such as

* The role comes with a competitive pay and benefits package

* Discounted rates on BSW products, including Woodfuel Direct.

* Access to an employee benefits portal with exclusive deals and discounts on high street brands, utilities, dining, and more.

* Confidential 24/7 wellbeing support.

* Cycle to Work Scheme.

* Funded learning and development opportunities to support your career growth.

* A company-provided life assurance policy.

Closing date for applications

31st July 2026

The Company’s Job Applicant Privacy Notice is available on www.bsw.co.uk/careers/terms [http://www.bsw.co.uk/careers/terms]

We encourage you to submit your application at the earliest opportunity as we reserve the right to close this vacancy prior to the

published closing date should we receive a sufficient amount of applications.