Assistant Service Manager - Planned Care | The Hillingdon Hospitals NHS Foundation Trust

This role provides an opportunity to develop experience in service management while working as part of a team to deliver the wider division’s key priorities. Planned Care covers a diverse range of services, and the post holder will support teams across several clinical areas.

The post holder will support the service management team across a range of medical specialties, contributing to the delivery of key national and local standards, including RTT, cancer and diagnostic waiting time targets. Working with service managers and clinical leads, they will help ensure services are safe, efficient and aligned with the Trust’s CARES values. The service team manages divisional medical staffing and on-call rotas, and the post holder will oversee the day-to-day running of these rotas.

There will be an element of line management. The role will provide effective leadership to the team, supporting them to ensure administrative duties are completed effectively, the service rotas are maintained to a high standard, having oversight of any staffing issues, and escalating to the relevant Service Managers.

The Assistant Service Manager will be required to liaise with service managers and clinical leads to ensure that performance and access targets are met, identifying areas for improvement. They will also need to work with data and data quality to complete timely data submissions and assist in the production specific service reports.

Service Management

Staff Management

Financial Management

Rota Management

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,

community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals

provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

This advert closes on Thursday 23 Jul 2026