Customer Service - Front of House

Job Details

Join our friendly and supportive team as a Customer Service - Front of House. This key frontline role provides a professional point of contact for students, staff, and visitors, handling face-to-face, telephone, and email enquiries while ensuring high standards of customer care.

Main Purpose of the Role

This role is

Monday - Friday 8

30am - 12:30pm

To manage all incoming communications and provide excellent frontline support to both new and existing customers, representing the College with professionalism, courtesy, and efficiency.

Key Responsibilities

In this role, you will

Welcome visitors and provide courteous, professional assistance.

Handle incoming calls, emails, and messages promptly and accurately.

Maintain the College telephone system and report faults.

Record and manage enquiries, including College prospectus requests.

Keep accurate visitor logs, reception day books, and other records.

Ensure signing in/out procedures and College security measures are followed.

Support Health & Safety and safeguarding initiatives, promoting the welfare and wellbeing of students.

Participate in College CPD, events, and occasional evening or weekend duties.

Any other duties compatible with the role as required.