Motherwell - SIA Door Supervisor

At DIMA Group, we take pride in delivering the highest standards of service by ensuring our team is well trained, professional, and consistently organised. Join our growing business and be part of a dedicated team that values expertise and commitment. We are seeking a vigilant and professional Door Supervisor to join our team. The ideal candidate will be responsible for maintaining a safe and secure environment for both staff and patrons. As a Door Supervisor, you will play a crucial role in ensuring compliance with licensing legislation and company policies while providing excellent customer service.

Purpose of Role To provide a safe and secure environment for customers, staff, and property by managing entry, monitoring behaviour, and responding to incidents in a professional and customer friendly manner.

Key Responsibilities

Control entry to the venue, ensuring customers meet age and entry requirements

Carry out ID checks in line with licensing and venue policy

Monitor customer behaviour inside and outside the venue to maintain a safe welcoming atmosphere

De-escalate situations using conflict management techniques

Respond to incidents, including removing individuals where necessary, in accordance with the law and SIA guidelines

Liaise with venue management and local authorities (police, licensing officers) as required

Keep accurate incident and refusal records

Conduct regular patrols of the venue and have a proactive approach to preventing issues within the venue

Provide customer assistance, including giving directions to local amenities and or travel

Ensure fire exits are kept clear and highlighted to the venue when not