Airdrie – SIA Door Supervisor

At DIMA Group, we take pride in delivering the highest standards of service by ensuring our team is well trained, professional, and consistently organised. Join our growing business and be part of a dedicated team that values expertise and commitment.

We are currently recruiting SIA Door Supervisors to support venues across Airdrie. This is an opportunity to join a professional and reliable team focused on maintaining safe, secure and welcoming environments for both customers and staff.Purpose of Role

To provide a safe and secure environment for customers, staff, and property by managing entry, monitoring behaviour, and responding to incidents in a professional and customer friendly manner.

Key Responsibilities

Control entry to the venue, ensuring customers meet age and entry requirements

Carry out ID checks in line with licensing and venue policy

Monitor customer behaviour inside and outside the venue to maintain a safe and welcoming atmosphere

Manage queues effectively to ensure a smooth flow of entry and exit

De-escalate situations using conflict management techniques

Respond to incidents, including removing individuals where necessary, in accordance with SIA guidelines and the law

Liaise with venue management and local authorities where required

Keep accurate incident and refusal records

Conduct regular patrols and take a proactive approach to preventing issues

Provide customer assistance, including directions and general support

Ensure fire exits remain clear and report any issues to venue management