Head of Control & Planning

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

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What Can You Expect?

We are seeking an experienced and dynamic leader to lead our national Control and Planning function, driving operational excellence, service resilience and continuous improvement while ensuring the safe and effective delivery of patient transport services across the UK. This is a full time, permanent role working 37.5 hours per week, Monday to Friday.

The successful candidate will provide executive oversight of real-time operational control, tactical planning, resource optimisation and escalation management, ensuring the highest standards of patient safety, contractual compliance, workforce wellbeing and financial sustainability are consistently maintained. As a key member of the senior leadership team, the postholder will also participate in the Gold On Call rota, acting as the organisation's strategic lead during major incidents, periods of significant operational pressure and service disruption, providing decisive leadership to protect service continuity and organisational resilience.

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Summary Of Main Duties Include

Provide strategic leadership and oversight of the Control and Planning function, ensuring safe, effective and efficient service delivery across all contracts and regions.

Lead operational command, control and coordination, ensuring decisions are data-driven, clinically appropriate and compliant with CQC and organisational standards.

Drive performance against contractual KPIs, response times and quality standards through effective resource planning, forecasting and workforce deployment.

Identify and manage operational risks, implementing escalation, contingency and business continuity arrangements to maintain service resilience.

Act as Gold On-Call lead during major incidents and periods of significant operational pressure, providing strategic direction and decision-making.

Lead, support and develop Control and Planning teams through effective performance management, accountability and professional development.

Ensure consistent implementation of policies, procedures and governance frameworks across the function.

Collaborate with operational, clinical and corporate stakeholders to support service improvement, innovation and organisational objectives.

Maintain financial oversight within the department, promoting productivity, efficiency and cost-effective service delivery.

Foster a culture of patient safety, service excellence, accountability and continuous improvement.

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What’s In It For You?

Competitive salary of £60,000 per annum

Company car or car allowance

Performance-related bonus scheme

36 days annual leave (28 days plus 8 Bank Holidays)

Private Medical Insurance

Enhanced sick pay - 3 months full pay followed by 3 months half pay

Company pension scheme

Employee Assistance Programme provided by Health Assured, the UK's leading EAP provider

Long service rewards, including increased annual leave entitlement

Refer a Friend scheme - earn up to £500 for every successful referral

Head Office-based senior leadership role within a growing healthcare organisation

Lead a critical operational function, driving service improvements and making a genuine difference to patient care

Work alongside an experienced and passionate leadership team committed to excellence, innovation and continuous improvement

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Our Commitment to Safer Recruitment

Patient safety is our priority. To work for

HTG-UK you will need

Enhanced DBS Check (conducted during onboarding if successful)

Right to Work in the UK

Full UK Manual Driving Licence

Satisfactory Employment and Character References

A Satisfactory Medical Assessment (if applicable) ​

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Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at

HTG-UK are expected to

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisation’s requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)