Customer Service Advisor

ROLE

Customer Service Advisor

HOURS

40 hours per week

LOCATION

Wythenshawe, Manchester

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for Customer Service Advisors to join our Group Operations team, based at our state-of-the-art TSOC office in Manchester, acting as the first point of contact for Mitie clients.

Role Responsibilities

-Act as the first point of contact for Mitie clients, providing a high level of customer service across telephone and email channels.

-Use internal systems to accurately record, manage and track jobs, ensuring all information is logged correctly.

-Raise service requests and route enquiries to the appropriate department in a timely and professional manner.

-Advise customers on entitlements, service updates and next steps, ensuring clear and helpful communication throughout.

-Liaise with internal departments to support workflow management and ensure customer requests are progressed efficiently.

Required Qualifications

Applicants must meet the below defined requirements for the role.

-Previous experience in a customer service role, ideally within a customer-facing or call centre environment.

-Strong IT skills, including good working knowledge of Microsoft Office and email systems.

-Excellent communication skills, with the confidence to engage professionally with customers and colleagues.

-Strong attention to detail, ensuring all customer requests are accurately recorded and managed.

-A proactive team player with the ability to take ownership of workloads and maintain a professional approach to work.

What's in it for you?

-The opportunity to join Mitie's Group Operations team in a modern, state-of-the-art TSOC office environment.

-A customer-focused role where you will play a key part in supporting Mitie clients and internal teams.

-The chance to develop your customer service, systems and workflow management experience within a large, established organisation.

There's a place for you at Mitie, join us today!