The Olympic Studios • SW13 9HL
About this role
Duty Cinema Manager
DEPARTMENT
Reporting to
General Manager
Contract
Salaried £34,000 - £37,000 DOE
Hours per week
45
Location & address
Olympic Cinema, SW13 9HL
ABOUT US
A hub of entertainment, with cinema at its heart, set in iconic locations. At heart, cinema
comes first—creating spaces that deliver films exactly as the creators intended, with an
atmosphere that enhances, never overshadows, the experience. Across all our locations,
we celebrate the storied heritage of the buildings we call home, seamlessly blending history
with the contemporary moment.
Our three locations
The Olympic, Barnes | The Cinema in The Power Station, Battersea | The Cinema at
Selfridges, Mayfair.
Read more about us
https://www.olympicstudios.com
THE OLYMPIC, Barnes
A cinema that was once a recording studio, then a cinema again, and is soon to be a
recording studio once more. Also home to a Members’ Club and Bar & Bistro.
Our flagship has a rich and storied history, with many iterations over the years, but always
remaining a place to enjoy entertainment. As custodians of this iconic building, we continue
to honour its legacy while shaping its future as a hub of entertainment.
The Olympic in Barnes has a three-screen cinema, a members’ club, further members-only
spaces, a Bar & Bistro, an outdoor terrace, and, re-opening in 2026, the music recording
studio.
THE ROLE
We are looking for an experienced Box Office Manager who has a background in cinema to
provide an exceptional service to our valued members. Reporting directly into the General
Manager, you’ll be supervising and leading the Box Office team.
Our Box Office Manager will ensure a flawless cinema viewing experience for our valued
guests by guiding and motivating their team and using their keen eye for detail.
Your passion for cinema, combined with a professional, warm and welcoming approach will
guide you to success. You’ll play a crucial role in ensuring the team are well trained,
supported, motivated and clearly guided to empower them to provide a best-in-class
service to our members and guests.
DUTIES & RESPONSIBILITIES
You’ll be
__ Working closely with the General Manager and the management team to ensure the
smooth running of all cinema screenings
__ Working front of house leading by example, selling tickets, F&B, maintaining cleanliness
while managing the team.
__ Always providing excellent customer service
__ Assisting with In-venue marketing such as windows, digital designs and posters
__ Working with our cinema tech team to confidently run shifts with projectors and live stream
equipment
__ Using your existing knowledge to guide, support, and train other members of the box office
team
__ Ensuring that all private screening events run smoothly and to an excellent standard
__ Recruiting and interviewing front of house candidates when required
WHAT WE ARE LOOKING FOR
Must haves
__ A true passion and interest in both film and providing our guests and members with a
standard of service which sets us apart from any other cinema or film offering
__ Knowledge of digital cinema projection and basic troubleshooting issues
__ A good amount of experience in staff training and development, particularly in
maintaining high standards in line with our brand
__ Experience leading a team in either a cinema or hospitality capacity, in an engaging and
supportive manner
__ Strong, clear communication skills including the ability to relay information constructively
and in a timely manner
__ A positive and pro-active approach with the ability to problem solve when necessary
__ Great-excellent command of English, both spoken and written
__ Sense of accountability and holding others to account in a fair way
__ Excellent sense of team spirit
Nice to haves (we can provide training if you have the above)
__ Experience with a theatre management system (TMS)
__ Experience with ticketing software in cinema, theatre or events
__ AV experience in live sound, lighting or events (microphones, sound mixing, PA)
__ Some knowledge of Adobe Creative Suite (or Canva)
__ Adaptability
OUR BENEFITS- WHAT WE OFFER
-Free cinema tickets at all of our locations
- Discounted dining (50% discount for a party of two, 25% for tables of 3-4 guests)
- Introduce an Icon! scheme (refer a friend)
- Employee Assistance Programme and additional benefits through Hospitality Action.
- 28 days’ holiday (inc. Bank Holidays)
- Cycle To Work scheme