Postal Despatch Coordinator

Patient experience Ensure prompt despatch of clinical correspondence in line with the departmental KPIS. Escalating issues to the Operational Support Manager Maintaining the confidentiality of patient information at all times Team working Coordinate cover of duties across both Divisions during periods of holiday and / or sickness. Completing administrative tasks maintaining high standards. Communication Responding to queries in a professional manner. Use initiative when dealing with enquiries, escalating as appropriate. Providing information to staff in other departments Escalating issues to the Patient Pathway Co-ordinators as appropriate Policy & Service Development Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Required to comment on, implement and adhere to secretarial / administrative procedures and protocols. Data Management Recording all information as required on PAS including amendments Quality Training Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role General Statements Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the postholder.