Administrator/Receptionist

Reception Duties

• Greet patients in a friendly and professional manner. - Manage patient enquiries in person, via telephone, and online. - Provide information regarding appointments, services, and procedures. - Maintain confidentiality in line with GDPR. - Book, amend, and cancel appointments using the clinical system. - Answer incoming calls promptly and signpost appropriately - Maintain a tidy reception area. - Process payments where required.

Administrative Duties

• Update records - Handle hospital letters - Patient registrations - Handling medical records - Ensure accurate data entry. Teamwork & Practice Support - Work effectively with clinical and admin staff. - Follow practice policies and safeguarding guidelines. - Participate in meetings and training. - Provide cover for colleagues as needed.