About this role

SOC Operator

Contract

Operations Performance

Location

Stoke, ST1 5PZ

Hours of work

44 (days and night shifts)

Contract Type

Permanent

We are seeking a SOC Operator to join the Operations Centre Control Room, working in a fast-paced environment similar to a call centre.

This role is responsible for supporting the delivery of day-to-day Security Operations Centre (SOC) services and responding to operational requirements across sites nationally.

Working Pattern

Rotating shift pattern of 4 day shifts (07:00–19:00), followed by 4 rest days, then 4 night shifts (19:00–07:00).

Job Description

The successful candidate will play a key role in incident management, safety and welfare monitoring, risk and threat information dissemination, and ensuring SOC operations are delivered in line with relevant legislation, industry standards and service requirements.

The role requires excellent communication skills, attention to detail and the ability to perform well under pressure.

Key Responsibilities

Deliver service and incident management support through the Security Operations Centre.

Support the SOC Team Lead in the day-to-day delivery of SOC services.

Monitor the safety and welfare of deployed assets across sites nationally.

Act as the first responder to out-of-hours incidents and planning requirements.

Manage incidents through to conclusion or escalate where appropriate.

Disseminate risk and threat information to relevant stakeholders.

Ensure compliance with the Private Security Industry Act and associated standards, including BS7499.

Produce daily reporting, including productivity and labour effectiveness information.

Professional and Personal Competencies/Qualifications

Experience working within a Security Operations Centre or call centre environment is essential.

Experience working in a structured and process-oriented environment.

Strong communication skills and the ability to work effectively within a team.

Good report writing and documentation skills.

Ability to remain calm and work effectively under pressure.

Customer service experience.

Comfortable working night shifts.

Ability to follow processes and procedures consistently.

Professional and reliable approach to work.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com