Business Operations Officer

Our Vision To support our practices and patients by being a lead provider of innovative, responsive and high-quality GP-linked primary care services in North West Surrey, delivering equitable access to primary care services and improving the healthcare of our population. Our Mission To support our practices and their patients by providing high quality, responsive and compassionate health care services. We do this by working collaboratively with our practices and other health providers across Surrey. Our Values Our values are at the heart of everything that we do and inspire us.Our responsibilities and personal interaction with patients and with others are guided by our core values of working together for our patients, commitment to quality of care, ensuring everyone counts and improving lives. Job summary The post holder will play a key role in supporting the operationally running of the organisation. Reporting to the Deputy Chief Operating Officer the post has a wide ranging remit that encompasses data, reporting, assurance, car fleet management, supplies, website management, IT and asset management support, financial reporting and operational service line polices. Data and Assurance Compile, monitor and analyse performance data across the Federations services Identify under performance or variation against contract and work with colleagues to mitigate the shortfalls Develop and maintain suitable dashboards and performance reporting systems in line with commissioner requirements and Support with compliance with KPIs, quality standards, and contractual deliverables. IT and Asset Management Support Be a key link between NICS and our IT support provider and clinical system provider Provide first-line IT support to NICS employees and contractors including assistance with EMIS access, log-in issues, and wider system queries Maintain and monitor an asset register for NICS IT hardware and software. Stock and Inventory Management Liaise with operational and clinical teams to understand and assess stock levels Devise and maintain a procurement policy and system that fits the need of the organisation, and Order clinical and administrative stock and supplies in a timely and cost-effective manner. Governance, Compliance & Stakeholder engagement Support operational teams in the compilation and review of policies Maintain the NICS website keeping the content relevant and valuable for staff, patients and practices and Support NICS stakeholder engagement with co-ordination of the PCN Steering Group, locality meetings and other relevant forums. Car Fleet Management Support the Deputy COO and the Home Visiting team with the management of NICS car fleet. Financial Reporting Support NICS management accountant with the compilation and submission of the monthly ARRS claims to the ICB. Reporting Keep up to date with all NICS policies to ensure all incidents, complaints (verbal and written) and issues are reported effectively to the appropriate place. Training Ensure compliance with statutory and mandatory training is kept up to date in accordance with NICS policies. Inform the service manager of any training or development needs required to fulfil the role.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, NICS staff and other healthcare workers.They may also have access to information relating to NICS as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of NICS may only be divulged to authorised persons in accordance with the NICS policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in NICS Health & Safety policy and NICS Infection Control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across our services adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business. Using personal security systems within the workplace according to NICS guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team / team areas, and maintenance of work space standards Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by NICS as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services

The post-holder will

Apply NICS policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect their own work. Participate in audit where appropriate.