Medical Devices Support Worker

Medical Equipment Pool Support Issue, collect, track, and return medical devices in line with local procedures Ensure equipment is cleaned, checked, and prepared for safe clinical use Maintain equipment availability by monitoring stock levels and escalating shortages Identify and isolate faulty or unsafe equipment for repair or replacement Helpdesk and Customer Support Act as a first point of contact for medical device-related queries and requests Log, prioritise, and manage helpdesk calls and requests using relevant systems Provide basic fault-finding and troubleshooting advice where appropriate Escalate complex or urgent issues to Medical Engineering or senior staff Communicate effectively with clinical users, providing updates and guidance Administrative Duties Maintain accurate records for equipment loans, assets, servicing, and repairs Update databases, tracking systems, and spreadsheets in line with procedures Support audits, inspections, and compliance reporting as required Prepare reports and documentation for clinical and engineering teams Equipment Safety and Compliance Assist in ensuring medical devices are used and managed in accordance with safety regulations, policies, and manufacturer guidance Support adherence to infection control, health and safety, and risk management procedures Report incidents, near misses, or equipment issues through appropriate channels Teamworking and Service Support Liaise with clinical departments, stores, portering, and estates teams as required Support Medical Engineering staff with routine tasks and service delivery Participate in training and development activities relevant to the role Contribute to service improvement initiatives and workload flexibility across the team