CAS Co-Ordinator & Team Secretary

To provide high quality audio-typing and word processing facilities with, medical terminology, as required by Medical Staff, ensuring that the work is completed in an efficient and timely manner. Take Lead for CAS - Admin (Clinical Assessment Service) updated Dashboard and processing referrals. To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results. To ensure all information and messages received from patients, colleagues and medical staff are communicated efficiently and correctly. This can be of a sensitive or complex nature. . To act up in the absence of the Senior Team Secretary, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is maintained at all times. To provide cross cover for the secretarial team during absences with ENT and Maxillofacial. To escalate RTT issues to the Directorate Management Teams, and to ensure the 18-week Referral to treatment Pathways are opened and closed appropriately in line with national standards. To accurately record reasons for clinic/patient cancellations, change of appointments, including re-booking appointments as requested through EPR. Respond positively and promptly to enquiries and problems received from patients, medical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures. Be committed to continual self-development and training to meet the requirements and further development of the specialty. Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies To accurately create records and update patient related information onto the EPR. Assist with the training and induction of any new, or less experienced, secretarial/support staff. Be familiar with and comply with all Trust and Departmental Policies and procedures. Participate in appraisals to agree/revise Personal Development Plans. To work closely with Health Records Staff and Team members to ensure the development of an efficient team to effectively support the Directorate/Department. Attend and participate in regular staff meetings. To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.