Shared Lives Business Support Officer

Purpose

• To provide business development and administrative support supporting the operational delivery and growth of the Shared Lives Scheme across the Borough of Dudley, City Council of Wolverhampton and surrounding Black Country/West Midlands area, that is recognised for providing a high-quality service to its stakeholders.
• To provide administrative support in maintaining the compliance of the Shared Lives Scheme with all Care Quality Commission (CQC) Fundamental Standards for Regulation and Inspection.
• To support the implementation and ongoing development of the Digital Social Care Record system (Nourish), ensuring that all existing care plans and records are accurately migrated to the system, and that effective data management, reporting, and recording processes are embedded and maintained across the scheme.
• Where needed, support in the coordination, promotion and marketing of the scheme both internally and externally to our stakeholders.
• To develop and maintain positive working relationships with the wider staff team, Shared Lives Carers, People we support, health and social care practitioners/care managers/commissioners and other agency partners at an operational level.
• To work where relevant in partnership with existing Shared Lives Schemes within the region.
• To work collaboratively with other Trust staff members to find ways in which the regional Shared Lives Scheme can contribute to the local community for mutual benefit.
• To promote and positively represent the Shared Lives Scheme within the Trust, the region and nationally.

Duties & Responsibilities

• To provide business development administrative support to the Head of Service, Care and Support Manager, Development Manager and Shared Lives Area Coordinators and Carers, by supporting the implementation and development of the digital social care record system, supporting ongoing reporting processes.
• Support with the administration of recruitment and pre-employment/Carer assessment clearances, including health and DBS checks.
• Creating and maintaining personal files for Carers and the People we support using our growing suite of digital and electronic record systems.
• To record all information correctly and in accordance with data protection protocols, to support the Head of Service, to maintain accurate budgeting and financial planning of the Scheme.
• To respond to telephone and online enquiries, supporting with screening and processing of new Carer enquiries and new Arrangement referrals to the service.
• To support the in the administration of the assessment and matching process for new Shared Lives Arrangements.
• To provide administrative support in the monitoring and coordination of financial records for the people we support in each Arrangement, using existing procedures.
• Monitor, schedule and book training to comply with local training policy, including room bookings, update training lists/matrix, complete list of training needs and inform those booked on training.
• Draft letters/email correspondence and support with social media activity. Support with good news stories and articles, managing consent and capacity documentation.
• Assist in arranging and preparing meeting facilities and catering provision and to provide administrative support at meetings/ forums/ events, etc.
• To develop, maintain and promote positive working partnerships with relevant agencies, professionals, organisations and teams, within the Trust, regionally and nationally, to represent the Trust and the Shared Lives Scheme. To contribute to the health and growth of the Shared Lives Scheme, working in a manner which promotes diversity, equality of opportunity and anti-discriminatory practice.
• Ensure that the Scheme infrastructure of policies, procedures, systems and processes are maintained and aligned with Trust policies and procedures, meeting the sector’s best practice standards at all times.
• Work with the Head of Service/Care and Support Manager to maximise the marketing potential in local communities for the effective recruitment of Carers and promotion of the service, including, and not limited to, recruitment events, promotional stalls, networking opportunities.
• To support with the development and implementation of new projects, including and not limited to Shared Lives Plus, Shared Futures Pilot.
• To engage in continuous self-development and regular training to ensure best practice standards are maintained.
• To take on added responsibility and undertake such other duties as may reasonably be required, commensurate with the level of the post and the needs of the organisation, support of the Registered Manager and Scheme.

General

• To comply with the Trust’s Policies and Procedures, including Safeguarding, Equality & Diversity and Data Protection.
• To comply with the statutory provisions of the Health and Safety at Work Act 1974.
• Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts or omissions. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their manager or other senior members of staff where necessary.
• To ensure that confidentiality is respected and maintained at all times.
• To attend and participate in Team Meetings, 1-2-1 Supervision sessions and other meetings as required in line with the post.
• To undertake any other duties which are consistent with this post, as directed by line management.

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the department.

Person Specification

Qualifications Required

Essential

• Minimum GCSE standard of education
• Overall good standard of education
• Good working knowledge of Microsoft Word and Office applications

Desirable

• Education beyond GCSE level.

Knowledge and Experience

Essential

• Experience of working in an office environment
• Good organisation skills
• Ability to prioritise own workload
• Ability to take initiative and be self-motivated
• Experience of dealing with the public
• Excellent telephone manner
• Competent in word processing (formatting documents, letters, reports)
• Excellent written work presentation skills
• Experience in spreadsheet and database creation / maintenance
• Maintain a dynamic diary.
• Experience of preparation of briefing papers/reports/minutes
• Competent use of email and intranet/internet.
• An ability to learn the use of new applications.

Desirable

• Awareness of charity and/or company law would be an advantage.
• Good interpersonal and communication skills, both inside and outside an organisation
• Able to communicate well in writing.
• Experience in minute taking.
• Experience in a charity
• Experience in a social care sector/Shared Lives sector.

Personal Attributes

• Ability to manage work and to work to deadlines
• Ability to handle sensitive information in a confidential manner
• You will be a confident and professional individual who is willing to be flexible and undertake administrative duties as required.
• Flexibility to attend and travel to meetings if required.
• Commitment to empowering people who use services and their families, promoting their rights and services which are user-led, personalised and self-directed.
• Demonstrable commitment to working in ways which promote equality of opportunity.
• Values the principles of co-production and partnership working.
• Demonstrate a curiosity and be passionate about new ways of working and thinking outside of the box.
• Demonstrate a willingness to explore and contribute to new initiatives, going above and beyond what is expected.
• Commitment to continuous professional development.

We reserve the right to close this vacancy early if we receive a sufficient number of applications.

Camphill Village Trust is an equal opportunity employer.

Camphill Village Trust is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. The successful applicant will be required to complete the relevant pre-employment checks including a DBS check.