Hospitality Service Expert

Hospitality Service Expert

Holiday Inn London - Heathrow M4,jct.4

The Opportunity

This is a truly flexible, multi‑skilled position working across the full hotel operation, adapting to the needs of the business and supporting teams wherever great service is needed most.

You’ll work across areas such as Reception, Conference & Events, Restaurant & Bar and Housekeeping, taking pride in personally ensuring that every guest receives a warm, memorable and seamless experience. No two days will be the same — and that’s exactly what makes this role so rewarding.

What You’ll Be Responsible For

• Supporting multiple hotel departments as required, responding confidently to changing business needs
• Delivering friendly, professional and attentive service to guests at every touchpoint
• Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards
• Being visible, approachable and engaged, helping guests feel welcomed, supported and valued
• Working collaboratively with colleagues across the hotel to ensure smooth operations
• Taking pride in high standards, attention to detail and a job well done
• Playing your part in creating a positive, well‑organised and guest‑focused environment

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is ideal for someone who

• Enjoys variety and feels energised by working across different areas of a hotel
• Loves hospitality and takes genuine pride in delivering outstanding service
• Is adaptable, positive and comfortable switching between tasks and departments
• Thrives in a team environment and enjoys helping others succeed
• Understands that great guest experiences come from consistency, care and attention to detail
• Feels motivated by being trusted, relied upon and making a visible difference every day

If hospitality is in your blood and you enjoy working in a fast‑paced, people‑focused environment where no two days are the same, this role offers flexibility, purpose and the chance to be part of something you can truly be proud of.

Hotel

Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026. Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike. With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrow’s leading hospitality destinations. More than just a hotel, this is a relaunch with ambition—creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.