Administrator

Please refer to the attached Job Description and Person Spec for full details. Welcoming and receiving patients for their appointments, consulting with members of team. Processing personal and telephone requests for appointments, telephone consultations, remote and face to face appointments and ensuring callers are directed to the appropriate team member. Registering new patients and referrals, checking all details for accuracy and enter on our patient computer database. Taking messages and passing on information. Initiating contact with and responding to requests from service users, other team members and associated healthcare agencies and providers. Carry out administrative tasks, including sending and receiving emails from the Admin Team mailbox, ensuring confidentiality is maintained. Respond promptly to all incoming telephone calls and emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately. Monitoring any voicemails received and respond/action these promptly. Including any appointment cancellations or rescheduling of appointments.