Order to Cash Specialist

Are you an Order to Cash Specialist looking for your next opportunity? Movianto Bedford is hiring!

You will be workign Monday to Friday (37.5 hours per week) on an annual salarly of £28,681.13 per annum.

Benefits

• No weekend or bank holiday working
• Discounted gym memberships/on site gym
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading European supply chain solutions partner, providing best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.

Purpose of the role

We're looking for a proactive and detail-oriented Order to Cash Specialist to join our team. In this role, you'll be the first point of contact for customer service queries, working closely with clients, customers, and internal teams to resolve issues, manage claims, and ensure seamless service delivery. You'll play a critical part in ensuring patients receive their products on time, while supporting continuous improvements to enhance service quality.

How you'll make an impact at Movianto as an Order to Cash Specialist

• Be the initial point of contact for customer queries via phone and email, logging details in the CRM system.
• Manage and resolve client and customer queries, including delivery issues, temperature excursions, and shortages.
• Investigate and process claims across stock, billing, warehouse, and transport, ensuring compliance with SOPs.
• Log and manage customer complaints, escalating where necessary and following resolution procedures.
• Liaise professionally with clients and internal departments to ensure timely query resolution.
• Identify and escalate any potential financial loss issues within the business.
• Process customer orders accurately and efficiently, adhering to internal policies and deadlines.
• Proactively identify and contribute to process improvements to enhance efficiency and service quality.

What it will take to thrive at Movianto as an Order to Cash Specialist

• Previous experience in customer service, ideally within a B2B or logistics environment.
• Exposure to order-to-cash processes and familiarity with the logistics sector.
• Strong communication skills, both written and verbal, with a confident telephone manner.
• Competent in Microsoft Office 365, especially Excel, with accurate data entry skills.
• Experience with Oracle EBS or Oracle Cloud (advantageous).
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines.
• A proactive, solution-focused approach with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• A collaborative team player with the confidence to work independently when needed.

If you're ready to be part of a dynamic and supportive team where you can make a real impact, we'd love to hear from you feel free to email us on recruritment.uk @ movianto.com! Apply today.

Movianto / Yusen Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Yusen Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Yusen Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto / Yusen Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto / Yusen Group.