Customer Service / Administrator

Customer Service Centre Administrator

Location

Bolton (BL5)

Shift Pattern

4 On / 4 Off

Hours

07:00 - 19:00 (subject to change based on business needs)

Competitive Pay Rate

Long-Term Opportunity

Join a Busy Customer Service & Distribution Operation!

The Best Connection are currently recruiting for a Customer Service Centre Administrator to join a well-established operation based in Bolton (BL5).

This is an excellent opportunity for an organised and customer-focused individual to become part of a supportive team, providing essential administrative support to field operatives and helping ensure outstanding service is delivered to customers.

Key Responsibilities

Supporting field operatives assigned to the Customer Service Centre (CSC) to ensure maximum efficiency and performance.

Acting as the first point of contact for internal and external customer queries via telephone and email.

Managing customer enquiries and following processes to ensure resolutions are achieved within agreed Service Level Agreements (SLAs).

Maintaining accurate records and updating systems and documentation throughout the enquiry process.

Communicating effectively with field operatives and central support teams to ensure accurate information is shared and recorded.

Handling general administration duties, including

Filing and record keeping

Processing correspondence

Telephone-based customer support

Generating reports

Updating internal systems

Supporting the day-to-day operations of the Distribution Centre.

Contributing to a positive working environment focused on continuous improvement and colleague engagement.

What We're Looking For

Customer-focused with a professional and positive approach.

Strong attention to detail.

Good IT skills, including Microsoft Excel and Word.

Excellent communication skills, both written and verbal.

Strong planning and organisational abilities.

Ability to work independently and as part of a team.

Previous administrative experience, including

Data entry

Filing

Record keeping

Report generation

Knowledge of warehouse and distribution operations would be advantageous.

Reliable, organised and able to work in a fast-paced environment.

Benefits

Long-term ongoing work

Supportive team environment

Training and development opportunities

On-site parking

Opportunity to gain experience within a growing business

Competitive rates of pay

The Best Connection is acting as an Employment Business in relation to this vacancy.