Booking Clerk/Admin Assistant in Physiological Sciences - Band 2

Detailed job description and main responsibilities To prioritise own workload to ensure safe and effective running of the administrative needs of the department Book patients in line with the urgency of their appointment in line with Local and National booking rules Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource. To contact patients, gaining acceptance of booking with patient or their representative. To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject. To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately Accurately maintain electronic and paper patient records Maintain patient confidentiality at all times