Care Navigator

Effectively signpost patients to the appropriate healthcare professional, including external agencies such as Pharmacy First or 111 Receive and resolve telephone enquiries, or transfer as appropriate Process personal, telephone and e-requests for appointments, amendments or cancellations Action incoming emails and correspondence as necessary Accurately detail information on patients records within the clinical system Support the management of repeat prescriptions, by ensuring they are processed accurately and efficiently Liaise between patients, team members and external agencies as necessary Photocopy documentation as required Completing opening and closing procedures if required Provide support to the team and managers by undertaking additional hours in the absence of colleagues (for example due to holiday or sickness) where possible Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the relevant colleague Manage all queries in an efficient manner Be an integral part of the general practice team Act as a chaperone as required Support in the delivery of enhanced services and other service requirements Maintain a clean, tidy, effective working area at all times Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures