GP Receptionist/Administrator

Main Duties / Key Tasks

Ensure an effective and efficient reception/adminsistration service is provided to patients and any other visitors to the practice. Provide care navigation/signposting of patients to relevant services and health care professionals. Receive and make telephone calls as required. Liaise with other clinical staff including district nurses, health visitors, etc. To work in accordance with practice protocols. Deal with all general enquiries, explain procedures and make new and follow up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed. Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary. Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms. Administrative tasks e.g- processing prescriptions, registering and deducting patients; processing medical forms, referrals to other health and social care service providers.