Service Advisor

Service Advisor - Premium Automotive Brand (Brighton)

£29,500 Basic | OTE £40,000 | Full-Time

An exciting opportunity has arisen for an experienced Service Advisor to join a busy and high-performing team at a premium automotive dealership in Brighton.

This role is ideally suited to someone who is highly organised, customer-focused, and confident in delivering a first-class service experience. You'll also benefit from a structured, manufacturer-led training programme, offering ongoing development and accredited status.

The Package

* £29,500 basic salary

* On-target earnings of £40,000

*

Monday to Friday

8:00am - 6:00pm

* 1 in 4

Saturdays

8:00am - 1:00pm

Key Responsibilities

* Liaising with customers regarding outstanding work and service updates

* Managing bookings including appointments, reservations, and MOTs

* Maintaining accurate customer records and supporting database growth

* Delivering excellent customer service and processing payments

* Keeping customers informed throughout their vehicle's time in the workshop

* Accurately completing job cards and documentation

* Working closely with internal departments to maximise opportunities

* Managing courtesy cars effectively

* Handling customer queries and complaints in a professional manner

About You

* Minimum 2 years' experience as a Service Advisor (essential)

* A confident, customer-focused individual who thrives in a fast-paced environment

* Strong communication skills with the ability to build rapport and clearly explain information

* Well organised with the ability to prioritise workload effectively

* A team player with a proactive and professional approach

Desirable

* Experience within a franchised dealership or premium brand environment

* Knowledge of service department systems and processes

This is a fantastic opportunity to join a successful team within a premium automotive environment, offering strong earning potential and career progression.