About this role

MAINTENANCE TECHNICIAN (FACILITIES & COMPLIANCE)

Job title

Maintenance Technician (Facilities & Compliance)

Pay

£13.00 per hour

Contract type

Permanent, Full-time

Hours

48 hours/week (8–10 hour shifts)

Reports to

Maintenance Manager

Location

Crowne Plaza Basingstoke (in person)

Benefits

Employee discount; free parking; on-site parking

About the Role

We are seeking a skilled and dedicated Maintenance Technician to support the daily operations of our hotel's maintenance and facilities functions. This hands-on role involves carrying out both planned and reactive maintenance across mechanical, electrical, and general building systems to ensure the property remains safe, compliant, and fully operational.

The successful candidate will work under the direction of the Maintenance Manager, playing a vital role in maintaining guest satisfaction, supporting inspections, managing repairs, and upholding high presentation standards throughout the property. Flexibility, practical problem-solving, and a strong sense of responsibility are essential.

Key Responsibilities

Facilities Support & Maintenance

Conduct daily inspections of guest rooms, public areas, and back-of-house spaces

Perform repairs to plumbing, lighting, fixtures, fittings, and general wear and tear

Complete Planned Preventative Maintenance (PPM) tasks and respond promptly to maintenance tickets

Support operation and upkeep of heating, lighting, and ventilation systems

Maintain a safe, clean, and organised maintenance workspace

Preventive & Statutory Maintenance

Complete all statutory and operational PPM tasks within required timelines

Maintain accurate records of inspections, sign-off sheets, and contractor reports

Perform checks across building systems including CCTV, ladders, drainage, A/C units, shower heads, fire safety systems, water hygiene, asbestos, and tools

Reactive Maintenance

Manage day-to-day repairs including water leaks, HVAC resets, electrical works, carpentry, locks, tiling, flooring, and painting

Support IT and technical systems maintenance in coordination with relevant teams

Inspect contractor work, verify completion, and sign off on repairs

Health, Safety & Compliance

Maintain compliance logs for fire safety, Legionella, asbestos, PAT testing, and other statutory requirements

Conduct routine checks and ensure all safety equipment is operational

Follow health and safety procedures, including PPE usage, safe waste disposal, and working at heights

Inventory & Asset Management

Maintain and organise tools, spares, and equipment for rapid response to failures

Track property inventory and equipment usage to ensure operational efficiency

Conduct bi-annual inspections of in-house tools and maintain documentation

Grounds & Exterior Maintenance

Maintain hotel exterior including gardens, car parks, bin areas, and delivery zones

Assist with landscaping, basic gardening, and exterior cleaning

Support housekeeping during peak periods or special circumstances

Administration & Reporting

Monitor contractor performance against SLAs and service agreements

Manage maintenance budgets and recommend cost efficiencies

Deliver small security and compliance-related projects to improve operational standards

Ensure seasonal readiness of hotel facilities and systems

Team Collaboration & Support

Follow task lists from the Maintenance Manager and prioritise urgent work

Collaborate with Housekeeping and Operations teams to support guest readiness and hotel standards

Respond professionally and promptly to guest-impacting maintenance issues

Presentation & Property Standards

Maintain tidy and safe back corridors, storage areas, and maintenance spaces

Perform minor cosmetic repairs and touch-ups to uphold property standards