Healthcare Assistant

To support patients/service users in undertaking activities of daily living within care plans. To monitor and report changes in patient/service users presentation to the staff member in charge and take appropriate action. To follow all relevant policies and procedures. To report issues of concern in line with policy and contribute to any Quality and Safety processes. Communication To build a rapport with patients/service users and their support network, communicating with them in a way that respects their views. To use a wide range of communication skills that can be adapted to meet the needs of complex and challenging situations. To demonstrate effective communication skills with all members of the multi- disciplinary team. To provide clear, concise, and accurate electronic and paper records of the care given in accordance with agreed policy and standards. Communicates to patients/service users and relatives compassionately, in a confidential and sensitive professional manner. To acknowledge and respect language and cultural differences of patients/service users, their support networks and colleagues. Leadership To promote high quality care through the role modelling of professional behaviours. To advocate on behalf of patients and service users To take accountability for own decisions and actions. Planning and Organisation To organise own workload and tasks, prioritising as appropriate. To demonstrate an understanding of and apply the principles of the CARE Values. To contribute to effective team working through communicating with others in a constructive way offering support and assistance and making suggestions for the improvement of care delivery. To attend and participate in team meetings. To understand the role of a range of professionals from other service areas who may be participating in the care of a patient/service user. To use public funds and equipment responsibly and appropriately. To use consumables appropriately, monitoring stock and minimising waste. To handle valuables in accordance with agreed policies and procedures.