Security Supervisor

Our values and behaviours - Delivering The exceptional, every day.

Our vision and values are built on the simple premise of ‘The exceptional, every day' - our overarching commitment toboth our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expectfrom our colleagues and what our customers can expect from us.

Our purpose

our expertise, care, technology and insight create amazing work environments, helping our customers beexceptional every day.

Our promise to our people

a place to work where you can thrive and be your best every day.

Our promise to our customers

a trusted partner creating exceptional environments for your customers and people,adding value every day.

Our culture - our core values and how we behave:•

We are one Mitie

we work as one to deliver a seamless, unrivalled service. We are all in it together, if we canhelp a customer or colleague in any way, we will. We are one Mitie.• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face ofcompany. We treat others as we would like to be treated. We are proud to work for Mitie.•

We go the extra mile

whether it's keeping things running smoothly in a safe environment, looking for newways to do things better or fixing problems, going the extra mile for our colleagues and customers and keepingour promises is in our DNA.•

Our diversity makes us stronger

we are very proud of our rich and diverse culture and backgrounds. Ourdiversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.• Our customers' business, is our business: we are a partner, trusted for our expertise and for putting ourcustomers at the heart of everything we do.

Job objectives and responsibilities• To protect the assets of the client by following recognised best practice techniques.• To effectively organise and manage all security team workloads as required without compromising quality ofservice provision by liaising with the in house security team• To respond to emergencies and assist with the evacuation and searching of the buildings by following allrequirements of the site Emergency Response procedures.

Main duties• You will be responsible for managing the security team in line with the clients in House team's operationalrequirements.• Advertising and conduct all vacancies through PageUp ensuring the SC clearance process is followed• Ensure that all staff site base training matrix is up to date• Liaise with the L & D team to arrange the necessary courses.• Deliver monthly tool box talks• Ensure that WP+ is fully up to date, all shifts are covered 3 month in advance, site roster to be updated and sentto operations managers and clients, coverage to be monitored.• Complete all admin tasks such as forward rostering and dealing with SIA license renewals, uniform, return towork interviews, etc.• Updating and competence checks of AI's,RA's and SOP's.

-Completing investigations and disciplinaries as and where required.• Ensure adequate handover is completed with outgoing and oncoming team members at correct times.• Ensure Security Officers book on duty at the correct time and through InTouch.• Ensure all Security Officers are correctly dressed and presentable to the required standard to take up duty.• Once book on is complete the DOR (daily occurrence record) should be updated with the names of all dutyofficers and controllers.• The ability to use a range of communication methods to keep the team informed and motivated.• Manage the polite and effective processing of all telephone / email enquires received into the department.

-To ensure that at all times security team members are deployed effectively to post; operate all the requiredsystems and conducting all required functions in line with the clients requirements.• To ensure the seamless delivery of exceptional service standards to internal/external customers.• Ensure that security team members are correctly dressed at all times; that tasks are correctly allocated andperformed and that incidents are effectively handled.• To continuously demand the highest standards of service delivery from security team members by providing fullbriefings and guidance.• Monitor attendance and time-keeping records and take any required remedial action where necessary.• Investigate and report to the Operations Manager on disciplinary and grievance matters whilst providing leadership andsupport to sustain good team morale.• Be committed to Health & Safety and ensure that you are familiar with all Health & Safety policies andprocedures. Police and encourage observance with all site security & safety policies, in particular ensuring thatthe access control, key control, and Health & Safety policies are observed and enforced.• Perform investigations with regard to security related issues and complete the appropriateincident reports.• Carry out any other reasonable request from management or client.

Qualifications -

Valid SIA Licence

CCTV licence would be an advantage

Must have or be able to complete and be awarded SC level clearance within three months

Experience

Candidates must demonstrate -

Minimum 3 years experience in security supervisory / management and operational delivery within corporate security sector

Strong background in physical security

Comprehensive knowledge in utilising security technologies, including access control systems, CCTV, and alarms

Person Specification• Professional appearance and presentation• Great communicator - verbal and written competent in literacy, numeracy and IT skills• Methodical and well organised• “Can do” approach• Flexible and adaptable to meet the needs of the business

Health and Safety responsibilities• Enforce company policies and procedures at all times;• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of servicedelivery or risk to health and safety or the environment;• Ensure use of all work equipment and personal PPE is properly utilised and in accordance with training received;• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security• Ensure compliance with Mitie's information security procedures in all activities;• Proactively identify and report security risks to your manager;• Report actual and suspected security incidents;

NoteThis job description Is intended to give the post holder an appreciation of the role envisaged for this position and therange of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period ofemployment. The job description may be varied from time to time by the Company to reflect changes in the post holder'srole and/or the needs of the business.