Early Help Administrator

This is a 12-month post from 1st October 2026 till 31st October 2027 @ 14 hours per week. Monday – Thursday. This is an office-based role with no hybrid opportunities.

Location of Post

40 Rupert Street, Nechells, Birmingham, B7 4PS

Objectives of Service

Delivery of an Autism programme to parents and professionals to enhance skills and abilities across Solihull.

The service also provided consultation to practitioners by giving autism-specific advice, training, and good practice guidance.

Qualification

Educated to NVQ 3 level in a relevant subject.

Key working relationships

Internal contacts

Service manager, Safeguarding leads, locality management team and Data Information Leads

External contacts

Professionals from within Education, Health, Social Care, Voluntary Sector and Faith Groups.

Experience

Administrative experience preferably in similar role in the health sector, social care or voluntary sector. Ability to create data and tracking systems to capture progress. Manage work schedules of colleagues. Production of promotional materials.

Job Purpose and key responsibilities

Accurately input and maintain service user data across systems and trackers, ensuring accuracy, consistency, and data integrity.

Process incoming referrals potentially from multiple sources, maintaining accurate and up-to-date records across systems, and following up on any missing or unclear data as required. Across

Update systems and trackers promptly to reflect closures, status changes, and progress notes.

Run reports and collate data to support quarterly contract monitoring and performance reporting. Ability to analyse data and provide more effective ways of working.

Provide flexible staff support, assisting with day-to-day operational tasks and sharing information as required.

Creation, maintenance and distribution of training promotion.

Ability to deal with sensitive and confidential information along with initiating and maintaining office systems.

Able to work on their own initiative to resolve issues

Monitoring and Quality of Service

Act appropriately and within policy & procedure with any representation or complaints, from any source, in a fully compliant and professional manner to ensure that concerns are addressed, resolved, and documented in line with relevant Children's Services Policies

Safeguarding – ensuring active engagement is maintained in the interests of the child at all levels and that all issues are dealt with comprehensively and compliantly to Barnardo's policy and procedures.

Attending regular project meetings and contributing to the quality of practice and the impact made on professionals, children, young people and/or families.

Apply a culture of safe and effective practice within the Programme.

Attending team meetings, actively preparing, and contributing to supervision with line manager and being able to reflect on practice and learning.

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values