About this role

Customer Service Assistant

Location

Basingstoke (Hybrid - 4 days onsite, with flexibility to work from home as needed)

Pay Rate

£14-15.00 per hour (Equivalent to £27,000 per annum)

Hours

Full-time, 37.5 hours per week

Shift Pattern

Monday to Thursday 9:00-17:00, Friday 9:00-15:30 (45-minute daily break)

Contract Type

10 months initially

Start Date

ASAP

Position Summary

We are seeking two highly organized and communicative Customer Service Assistants to play a key role in managing customer accounts across the UK. In this role, you will act as a primary point of contact, ensuring seamless communication to resolve delivery delays, technical queries, and finance issues.

Key Responsibilities

Account & Data Management

Maintain and update customer master database records to ensure compliance with data protection and auditing standards.

Order Processing

Raise quotations, process customer orders, and manage scheduling agreements according to agreed service levels.

Customer Communication

Handle telephone and email enquiries daily, building strong relationships with customers.

Internal Collaboration

Engage regularly with internal teams-including Distribution, Planning, Sales Operations, and Finance-to manage customer expectations regarding stock availability, pricing, and payments.

Issue Resolution

Investigate customer queries or complaints and take swift action to resolve them.

Logistics Coordination

Liaise with courier agents and use tracking platforms to monitor delivery movements.

Administration

Manage, code, and file emails in the shared team mailbox, and actively participate in daily operational meetings.

Continuous Improvement

Support company values, participate in continuous improvement initiatives, and promote health and safety awareness.

Requirements & Skills

Experience

Proven experience working within a team in a customer-facing or customer service environment.

Key Traits

High level of organization, attention to detail, and strong problem-solving and communication skills.

Technical Skills

Intermediate to advanced proficiency in Microsoft Word and Excel. Experience using SAP or similar ERP/database systems is highly advantageous.

Industry Experience (Preferred)

Prior exposure to a pharmaceutical or similar customer service environment is a plus.

Apply today!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Customer Service Assistant/Administrative Assistant

Key information