About this role

Strathclyde Business Park, Bellshill

From £27,000 per year (DOE)

Full-time | Monday–Friday | 37.5 hours

Plan. Coordinate. Keep Operations Moving.

This isn’t a typical admin role. You’ll be at the heart of our operations — responsible for planning engineer workloads, coordinating appointments, managing KPIs and ensuring our services run smoothly, efficiently and compliantly.

If you enjoy problem-solving, working at pace, and being the person who keeps everything on track, this role is for you.

What You’ll Be Doing

Workforce Planning & Scheduling
Plan and optimise daily engineer routes using our automated scheduling system
Balance workloads and support manpower planning with Team Leaders and Engineering Managers
Monitor programme progress and performance against client KPIs
React quickly to changes, urgent jobs and last-minute amendments

Customer & Client Coordination

Act as a key point of contact for customers and clients
Manage incoming calls and emails professionally and efficiently
Book, reschedule and confirm appointments
Ensure appointment notifications are issued within agreed timescales

Compliance & Performance Support

Prepare and issue daily, weekly and monthly client reports
Ensure compliance documentation is accurate and submitted on time
Support adherence to gas and electrical safety legislation
Maintain accurate system records to protect service standards

What We’re Looking For

We’re looking for someone proactive and organised who enjoys responsibility.

Previous experience in scheduling, coordination or administrative planning
Confident managing diaries, workloads or field-based teams
Strong organisational and time-management skills
Comfortable working in a fast-paced environment
Excellent written and verbal communication skills
Good working knowledge of Microsoft Office and planning systems
Ability to work independently and as part of a team

Experience in property services, facilities management or engineering coordination is advantageous — but not essential.

Working Hours

Monday to Friday

08:00 – 16:30 (37.5 hours per week)

No weekend work.

What You’ll Get in Return

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Competitive Growth

Annual salary reviews to ensure you’re rewarded for your contributions

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Benefits Package

Enjoy industry-leading perks and discounts at your fingertips, including employee discounts across major retailers, discounted gym membership, and the option to purchase up to 3 additional days of annual leave.

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Overtime Opportunities

Boost your earnings with regular overtime opportunities available.

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Giving Back

Take one paid volunteer day each year to support a cause that matters to you.

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Referral Rewards

Earn a £500 bonus when you successfully refer a friend to join our team.

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Wellbeing Support

Access confidential support through our Employee Assistance Programme, including mental health and wellbeing resources, and 24/7 GP access.

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Future Security

Plan ahead with our company pension scheme.

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Sustainable Travel

Save on your commute with our cycle-to-work scheme.

Healthcare reimbursement scheme – claim money back for everyday healthcare costs, such as dental treatment, optical, physiotherapy and hospital stays.

Why Join Saltire?

You’ll be joining a growing facilities management company where operations matter — and where planners play a vital role in service delivery. This is an opportunity to build a career in operations coordination within a supportive, team-focused environment.

Job Type

Full-time

Benefits

Bereavement leave
Company pension
Cycle to work scheme
Free parking
On-site parking

Experience

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Administrative

2 years (required)

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Customer service