About this role

Job title

Customer Service Advisor Out of Hours (G2)

Job Category

Admin & Clerical

Location

36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, Lincolnshire County Council

Hours per week 25

Salary

£12.76 per hour

DBS required

20 hours, 12 weeks

**Shifts include working overnight (12 midnight until 8am), evenings, weekend working including

all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-

08:00

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County

Councils Services, including Adult Care, Children's Services, Highways, Registration &

Celebratory Services, Library Services. We deliver a diverse range of services, many of which

play an important part in people's lives - whether it is carrying out a Social Care Assessment to

enable a resident to stay safely at home, taking a contact to support a Child in Need or simply

renewing a library book, it can be hard, but rewarding work.

The Opportunity

We are currently recruiting Customer Service Advisors for our Out of Hours Service on the

Lincolnshire County Council contract; you will be the first point of contact for emergency calls

relating to Adult's and Children's Social Care. You will be dealing with calls from professionals

(e.g. Police and Health Services), and from Members of the Public. The calls will be of a

sensitive nature, and you will be required to gather and process information efficiently and

accurately.

As well as Social Care calls, you will also take calls about District Council Services (e.g. Council

Housing Repairs) and other local services including Libraries and Heritage enquiries.

If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn

new things, then this is the role for you!

About you

To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering

excellent customer service and excellent communication skills. Due to the working hours, we

require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT

skills with a competency in using Microsoft Office and Windows is also essential!

Where will I work?

Our offices are based in Lincoln City Centre at Lancaster House.

What hours will I work?

Shifts include working overnight (12 midnight until 8am), evenings, weekend working including

all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-

08:00

What training will I be given?

You will be given a full Induction and relevant training aligned to your role and ongoing

development.