Healthcare Support Worker | Kent and Medway Mental Health NHS Trust

We are looking for an enthusiastic Healthcare Support Workers to join our friendly East Kent Home Treatment Team. We have two teams that cover areas including Dover, Deal , Shepway and Ashford or Thanet, Canterbury and Coastal. You will be based in one of the teams but will be required to cross cover dependent on service need.

Be the Turning Point in Someone’s Crisis.

We are looking for dedicated Healthcare Support Workers to join our Home Treatment and Rapid Response Service. This is not a standard care role; it is a frontline position designed to provide urgent, compassionate intervention for individuals experiencing significant mental health distress in the community.

Our goal is simple

to provide high-quality care at home and prevent unnecessary hospital admissions.

Working as part of a multi-disciplinary team of Nurses, OT's, Doctors, and Social Workers, you will

Deliver Home Treatment Support

Visit clients in their homes to provide emotional support, safety planning, and practical interventions during periods of acute distress.

Rapid Assessment Support

Contribute to urgent 24/7 assessments triggered by the Urgent Mental Health Helpline and Liaison Psychiatry services.

Monitor Wellbeing

Observe and report changes in a client’s physical health and mental state, ensuring the wider clinical team can respond dynamically to risks.

Empower Recovery

Work with clients and their families to develop coping strategies and facilitate a return to stability.

• To be able to drive to community locations in a timely manner. The areas covered include Dover/Deal, Shepway and Ashford or Thanet, Canterbury & Coastal.
• To work as a member of the Home Treatment and Rapid Response services.
• You will be working within the home treatment function, delivering support to patients and their families using evidence-based, profession-specific and general mental health knowledge, providing client centred, recovery-oriented principles and practice for individuals, families and carers referred to the service.
• You will also work within the Rapid Response function, contributing to assessments received 24/7 from the Urgent Mental Health Helpline, as well as supporting gatekeeping assessments in the general hospitals and the community.
• To work in accordance with Trust and Crisis Resolution Home Treatment Team Policies and Procedures and the Care Programme Approach.
• To provide an alternative to inpatient admission treating clients in their home environment who are presenting in a crisis with significant distress.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple

we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

• Contribute in the assessment of clients referred to Home Treatment and Rapid Response Team.
• To provide support to clients of Home Treatment and Rapid Response and their carers in relation to mental health care, daily living and social activities.
• To help maintain the social network by the use of a range of home treatment interventions

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Please refer to the attached job description for the full details on the responsibilities and person specification

This advert closes on Wednesday 29 Jul 2026